General Terms and Conditions
Updated: 13 August 2026
These General Terms and Conditions govern mobile laser cleaning services provided under the WyZaLaser brand in Slovakia, Czechia and, by individual agreement, nearby regions.
These terms are common to the Slovak, Czech and English language versions of WyZaLaser services. The confirmed quotation or order for a specific job always takes precedence.
1. Operator and contact
- WyZaLaser is the trade name for mobile laser cleaning services provided in Slovakia and the Czech Republic.
- For services carried out in the Slovak Republic, the provider is usually Zenon s.r.o., Haburská 19, 821 01 Bratislava, Company ID: 47232129, Tax ID: 2023180797.
- For services carried out in the Czech Republic, the provider is usually Leoš Wyczawski, Company ID: 62847295, registered seat: Oblekovická 445/96, 671 81 Znojmo.
- If an individual quotation, order or contract specifies another provider or different contact details, those individual arrangements take precedence.
2. Scope of services
The operator provides laser surface cleaning services, especially removal of rust, oxidation, coatings, graffiti, grease, deposits and other unwanted layers from metal, wood, stone, concrete and other suitable materials.
The specific scope of work, place of performance, timing, estimated price and technical limitations are agreed individually based on an enquiry, photographs, sample testing or site inspection.
3. Orders and contract formation
A customer may submit an enquiry through the contact form, by email, by phone or by another agreed method. A contract is formed when the price offer, order or another demonstrable agreement is confirmed by both parties.
A price offer is indicative unless expressly marked as binding. In laser cleaning, the final scope may change depending on the actual condition of the surface, access to the item and the result of sample testing.
4. Price and payment
The price depends on the scope, complexity, material, contamination, place of performance, travel requirements and workplace preparation. The operator may request an advance payment before starting work.
Unless agreed otherwise, invoices are payable by the due date stated on the invoice. In the event of late payment, the operator may claim statutory default interest and reasonable recovery costs.
5. Customer obligations
The customer must truthfully disclose known material properties, previous chemical, thermal or mechanical treatments, hidden defects, historical value and any circumstances that may affect safety or the cleaning result.
For on-site work, the customer must provide safe access, suitable workspace, required permits, electricity supply as agreed, cleared surroundings and cooperation in securing the work area.
6. Technical risks of laser cleaning
Laser cleaning removes an unwanted layer and may reveal the original condition of the substrate. Corrosion pits, cracks, pores, previous damage, colour differences or material instability revealed during cleaning are not considered a defect in the service.
The operator may perform a test cleaning on a small area. If the material proves unsuitable or risky, the operator may refuse or suspend the job; the customer must reimburse reasonably incurred costs.
7. Work safety
During cleaning, unauthorised persons and animals must not enter the designated safety zone. The customer must follow the operator’s instructions, especially regarding eye protection, fire safety and workplace access.
If the workplace is not prepared or safe conditions cannot be ensured, the operator may refuse to start, suspend the work or reschedule. Downtime caused by the customer may be charged according to the agreed hourly rate.
8. Handover and complaints
The customer must inspect the cleaning result at handover. Visible defects must be reported without undue delay, no later than at handover or within the period stated in the order or handover protocol.
Complaints must be made in writing, including a description of the defect and photographic documentation. The operator will assess the complaint according to the nature of the service and propose repair, discount or another solution if the complaint is justified.
9. Liability limitation for B2B jobs
For customers acting in the course of business, the parties may agree that the operator’s total liability for damage related to a specific job is limited to the price of that job excluding VAT, unless mandatory law provides otherwise.
The operator is not liable for indirect damage, consequential damage, loss of profit, business interruption, contractual penalties owed by the customer to third parties, or damage caused by false or incomplete information supplied by the customer.
9.1. Limitation of liability clause
The parties expressly agree that the operator’s total obligation, as contractor, to compensate any property damage or non-material harm suffered by the customer in connection with the performance of a specific contract or as a result of its breach is limited to the agreed price of the relevant service or job excluding VAT during which the harm occurred.
The operator is not liable for the customer’s loss of profit, indirect, consequential or secondary damages, especially damages caused by interruption or shutdown of the customer’s operations, lost business opportunities, penalties imposed by third parties or contractual penalties owed by the customer to its business partners.
This limitation does not apply to damage caused intentionally or by gross negligence, or in cases where mandatory legal rules do not permit such limitation.
9.2. Hidden material defects, substrate and technical risks
Before work begins, the customer must inform the operator in writing about the exact composition of the material to be cleaned, any previous chemical, thermal or mechanical surface treatments, and any known hidden defects, special properties or historical value of the item.
The customer acknowledges that laser cleaning reveals the original condition of the surface. The operator is not liable for material defects that were hidden under dirt, rust, paint or other deposits, including microcracks, pores, through-rust, mechanical wear, older damage or substrate instability. Revealing these defects is not considered damage caused by the operator or a defect in the service.
The operator reserves the right to perform test cleaning on a sample area before or during the work. If the test shows that the substrate is unstable or may be damaged due to incorrect or incomplete information supplied by the customer, the operator may withdraw from the job or suspend work. In such case, the operator is entitled to reimbursement of reasonably incurred costs.
9.3. Customer cooperation for on-site work
If cleaning takes place at the customer’s premises or workplace, the customer must, at its own cost, provide stable electricity supply in the agreed parameters, safe access to the item, technical readiness of the workplace, adequate lighting and, where needed, extraction, scaffolding or other auxiliary equipment.
The customer must secure the safety zone according to the operator’s instructions, including barriers, preventing access by unauthorised persons without protective equipment, and ensuring occupational safety and fire-safety conditions. If the customer fails to secure these conditions, the operator may suspend or refuse to start work at the customer’s cost.
Any delay caused by an unprepared workplace, missing cooperation or unsuitable conditions on the customer’s side may be charged as downtime according to the agreed hourly rate or individual price offer. The completion deadline is extended accordingly.
9.4. Handover and complaints for B2B jobs
The customer must inspect the cleaned surface immediately upon completion and handover of the service. The parties may prepare a written handover protocol.
If the customer refuses to sign the handover protocol or does not raise written objections to the service no later than 24 hours after physical handover or completion, the service is deemed duly handed over, accepted and performed without visible defects. Later complaints concerning visible defects may be disregarded.
10. Consumers
If the customer is a consumer, mandatory consumer protection rules apply and cannot be excluded by these terms. If a service starts before the statutory withdrawal period expires, the consumer’s express consent to the start of performance may be required.
A consumer may contact the competent alternative dispute resolution body if a dispute cannot be resolved directly with the operator.
Information for Slovakia and Czechia is available from the competent national consumer authorities, including Slovak Trade Inspection and Czech Trade Inspection Authority. The European ODR platform has been discontinued; current EU information is available at Consumer Redress in the EU.
11. Personal data and photo documentation
The operator processes personal data to the extent necessary to handle enquiries, conclude and perform contracts, issue invoices and communicate with customers.
Photos or videos showing the cleaning process and results may be used as references only in accordance with the agreement with the customer and after anonymisation where required by the nature of the job.
12. Final provisions
Unless agreed otherwise, contractual relationships are governed by the law of the country of the provider carrying out the specific service. An individual written agreement with the customer prevails over these terms.
The operator may amend these terms. For a specific job, the version effective when the order is confirmed applies unless the parties agree otherwise.